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The Terrifying Triple Zero Crisis Costing Australians Their Lives

60 Minutes Australia 7 Mar 2022

A beautiful 14-year-old Melbourne girl looks into the eyes of her mum and whispers words that would break any parent’s heart: “I’m not going to make it.” Alisha Hussein was right - a short time later she died, but she shouldn’t have. Alisha is a victim of a terrifying crisis in Victoria’s triple zero emergency service.

At busy times, phones are simply not being answered because triple zero staff are on other urgent calls. They’re supposed to be connected within 5 seconds, but some callers are waiting 15 minutes or longer for help - and like Alisha, they’re dying.

In this joint 60 Minutes, The Age and Sydney Morning Herald investigation, we reveal a scandal that must be fixed.