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Ladybbird · 05-10-12, 20:29

Once again this File Host has problems on their server, which is causing problems for their users. This has happened many times before & many times I have asked our Uploaders to STOP using them.

I decided to "test" their premium service, and only after them taking my money (2 weeks ago), did I discover, that their Premium service does not work!!!

I put it a ticket and even since I have been fobbed off with different excuses. Finally today they decided to tell the truth, after I persisted. I received this email;

Quote:

C & P

Extabit Support
05:28 (10 hours ago)

to me

-- do not edit --

A customer support staff member has replied to your support request, #337070 with the following response:

The servers are overloaded.
Currently wokring on improving the situation.
Apologize for the inconveniences
regards,

We hope this response has sufficiently answered your questions. If not, please do not send another email

DUH! I have asked for a refund or credit for the 13 days that the Premium Acct I paid for wasnt working. I will let you know their response, but in the meantime I read their terms and found that NO refunds are allowed!

We will see.......