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Old 27-04-11, 00:16   #1
 
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Default Sony: Hacker Stole PlayStation Users' Personal Info

By Mark Milian, CNN
April 26, 2011 7:16 p.m. EDT


PlayStation 3 owners haven't been able to use their systems to play online or download games since April 20.

(CNN) -- A hacker has obtained the personal information of PlayStation Network account holders and subscribers of the Qriocity streaming service, Sony said in a message to customers Tuesday.
Sony's investigations over the past week determined that an "unauthorized person" had obtained users' names, home addresses, e-mail addresses, birth dates and passwords, according to a statement being sent to all account holders.
The attack also has crippled Sony's PlayStation Network, which has some 70 million subscribers and has been down since April 20. The network lets customers download video games from the Web and play against each other online.
"While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility," said Sony Computer Entertainment and Sony Network Entertainment, which manage the two services, in a joint statement.
The hacker could have taken credit card numbers, card expiration dates, billing addresses, answers to security questions and purchase history, but not credit-card security codes, they said.
Sony is encouraging customers "to protect against possible identity theft or other financial loss" by reviewing credit-card statements. The company also suggested that some customers may want to place a "fraud alert" with credit bureaus.
Sony did not say how many accounts had been compromised. A spokeswoman declined to comment Tuesday.
Some subscribers reacted angrily to the news.
"You waited a WEEK to tell us our (personal) information was compromised?" one PlayStation user wrote on a Sony blog. "That should have been said last Thursday" -- the day when Sony first acknowledged the issue.
The intrusions occurred between April 17 and 19, according to the statement. On April 20, Sony switched off the PlayStation and Qriocity online services, which have remained in the dark.
Users and paid subscribers were also mostly in the dark until Tuesday about the reason for the lengthy outage or about when services would be reinstated.
Sony initially said its PS network would be be back online within one to two days.
On Tuesday, PlayStation spokesman Patrick Seybold wrote in a statement that it could take another week before they "expect to restore some services."
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Old 01-05-11, 02:33   #2
 
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Default Re: Sony: Hacker Stole PlayStation Users' Personal Info

Any Update on this please Freak?
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Old 01-05-11, 04:06   #3
 
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Default Re: Sony: Hacker Stole PlayStation Users' Personal Info

If you've used a credit card for PSN it's probably a good idea to organise a new one just to play it safe.
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Old 01-05-11, 07:26   #4
 
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Default Re: Sony: Hacker Stole PlayStation Users' Personal Info

Thanks Dead, my sons got it covered, we received this email from Sony;


This is an email from Sony Computer Entertainment Europe. View online.
PlayStationŽNetwork



Valued PlayStation Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at www.eu.playstation.com/psnoutage should you have any additional questions.

Sincerely,
Sony Network Entertainment and Sony Computer Entertainment Teams

Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data


SONY make.believe


Please note that this is an automated e-mail, so replies to this address cannot be responded to.

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